WestJet Airline Review
Living in the UK I had never heard of WestJet, I wouldn’t have known that they had started transatlantic routes were it not for TripAdvisor. At the time this was the only search engine type site which showed WestJet flights in their results. We were at the planning stage for our trip to Canada, New York, and Iceland, and when I saw flights provided by WestJet to Toronto for £190 I jumped at it. They blew everyone else out of the water on price. They fly to other destinations in Canada and along the east coast of the USA from London Gatwick . Some time after I had booked our flights, not long before leaving I had a look at some of the reviews of their transatlantic flights, they didn’t fill me with joy!
Firstly checking in was fine and easy. We were slightly overweight given it was going to be boiling in Canada and New York then heading to Iceland (the clue is in the name I guess!). However they were not too picky and it didn’t cause a problem. It was a pretty quick procedure as well.
We hadn’t been on a longish haul flight for quite some time, the flight was around 8 hours long. We were travelling on a Boeing 767-300 and had a pair of seats next to the window…this is a plane which has a pair of seats next to each window and then 3 across the middle in between.
There was plenty of space, I’m about 5’10 and big boned (overweight!) and the seats were comfortable with enough leg room. I should add that we were flying economy. Even when the guy in front of me reclined his seat fully back (cheers mate!!!) I didn’t feel particularly cramped.
I guess given the price it was always going to be pretty no frills, but we were ok putting up with this. What I mean is that there are no complimentary meals on board, you pay for your meals and any alcoholic drinks. Hot drinks and non-alcoholic beverages were complimentary and you would be offered crackers or cookies as well. The service was pretty regular as well. More than enough. The customer service was good as well and happy to answer any queries we had…this was good polite what I know as American style customer service. I paid for a beef dijonaise with rice and it was the usual airline standard…OK.
Also…there are no screens on these WestJet planes, none in the backs of the head rests or anything like that. We found out just before boarding that you can download the WesJet connect app on Itunes or Google Play then using this you can connect to their on board Wi-Fi and access their entertainment system on your own tablet, phone or laptop. They provide T.V shows, movies, some news and sports info. I watched 2 movies on my IPad, Black Mass and Eye in the Sky. Johnny Depp is brilliant and unrecognisable in Black Mass! Eye in the Sky was really full of suspense too and really relevant right now I enjoyed them both.
Anyway this was the first time I had used a system like this and it was really good! There were people who seemed to be able to keep the kids entertained easily using it as well. If you didn’t have your own device to use or hadn’t downloaded the app you could hire a tablet on board for about £6 I think it was. You could also pay a fee to access the wi-fi for normal internet use but we didn’t bother with this.
So overall there was no real wow factor at all and it was pretty no frills…but for the price, to be able to get out to Toronto for £190…it was great and I would have no problem flying with WestJet again.
Toronto Pearson Airport
On a side note…and I know this really has nothing to do with WestJet…Toronto Pearson Airport was terrible. The only airport I have had a worse experience in was Sharm rl Sheikh, and it didn’t beat it by much! When we got off the plane we were held in a corridor with other arrivals as the staff stated it was too busy and there were not enough people at security to deal with the number of people. Eventually after a long long time we were allowed through tho passport control where there was another huge wait. By the time we got through to collect our luggage, it had been chucked off the carousel as the luggage from the next flights was being delivered. Neither us no the the airport staff had any idea where our suitcases were. We had to wander around the massive area to hunt them down and luckily stumbled across them just left in the middle of the concourse. One of our suitcases was badly damaged…in all likelihood due to the way it had been handled. Not the welcome we were hoping for in Toronto. All in all it took us 2.5 hours to get through the airport.
Two and a half hours too long!
Thanks for reading